Refund Email DOWN

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Kyuseishu
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Joined: Thu Oct 06, 2016 8:18 am
First Anime: Berserk

Refund Email DOWN

Postby Kyuseishu » Thu Oct 06, 2016 8:21 am

I have been trying to contact Youmancon staff regarding a refund for my pass. The email doesn't work.
I would like to refund my badge or....
Youmacon Staff please fix your refund email!

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lunaslayer13
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Re: Refund Email DOWN

Postby lunaslayer13 » Fri Oct 07, 2016 6:26 pm

When you say the email does not work do you mean the address is wrong or its been over two weeks since the refund was requested?
"Why are you so crazy?"
Mario to Toad

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lunaslayer13
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Re: Refund Email DOWN

Postby lunaslayer13 » Mon Oct 10, 2016 7:20 pm

Please try to sent the request again. I was told it should be working now.
"Why are you so crazy?"

Mario to Toad

Kyuseishu
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Re: Refund Email DOWN

Postby Kyuseishu » Wed Oct 12, 2016 12:55 am

Hello I will try again tomorrow.
Here is the response I get when I try to send an email to the provided email address
This is the mail system at host kungfu.dreamhost.com.

"I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

If you are a current customer of DreamHost, please contact our
technical support team here

https://panel.dreamhost.com/support

If you are not a customer please use our contact form at.

http://dreamhost.com/contact

If you do so, please include this email in your support ticket. You can
delete your own text from the attached returned message.

DreamHost Email Support"

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lunaslayer13
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Re: Refund Email DOWN

Postby lunaslayer13 » Wed Oct 12, 2016 9:16 pm

Once I saw your original post I sent a test email and got the error you are posted 24 hours later. I let the team know and they said the problem was solved. I sent another test email two day ago just in case and I did not receive an error yet. Let me know if you still get that error email. I will poke them again.
"Why are you so crazy?"

Mario to Toad

Kyuseishu
Posts: 3
Joined: Thu Oct 06, 2016 8:18 am
First Anime: Berserk

Re: Refund Email DOWN

Postby Kyuseishu » Sat Oct 15, 2016 11:20 pm

Thank you for keeping up with this issue. Yep just got the email again after 2 days. IE sent then two days later got the same error message.

This is the email address I'm sending to : refunds@youmacon.com

This is the mail system at host kungfu.dreamhost.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

If you are a current customer of DreamHost, please contact our
technical support team here

https://panel.dreamhost.com/support

If you are not a customer please use our contact form at.

http://dreamhost.com/contact

If you do so, please include this email in your support ticket. You can
delete your own text from the attached returned message.

DreamHost Email Support

<valgaav@netzero.net>: delivery temporarily suspended: host
mx.vgs.untd.com[64.136.52.37] refused to talk to me: 550 Access
denied...44c8897d297d15c8e8418d41414c8da5f9493999addd3d99cdf9b8cd85b83d313185ededbc...

Final-Recipient: rfc822; valgaav@netzero.net
Original-Recipient: rfc822;valgaav@netzero.net
Action: failed
Status: 4.0.0
Diagnostic-Code: X-Postfix; delivery temporarily suspended: host
mx.vgs.untd.com[64.136.52.37] refused to talk to me: 550 Access
denied...44c8897d297d15c8e8418d41414c8da5f9493999addd3d99cdf9b8cd85b83d313185ededbc...

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lunaslayer13
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Re: Refund Email DOWN

Postby lunaslayer13 » Tue Oct 18, 2016 8:18 pm

I sent the conchairs another note on this. I apologize I though it was working but my second test email came back with the same error you described three days later.

I will poke again to see if it is fixed.
"Why are you so crazy?"

Mario to Toad

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lunaslayer13
Operations Staff
Posts: 552
Joined: Fri Nov 25, 2005 2:04 am
First Anime: Ranma 1/2
Location: Auburn Hills, MI
Contact:

Re: Refund Email DOWN

Postby lunaslayer13 » Thu Oct 20, 2016 5:29 pm

I have been told the mailbox is fixed now and have not received any error messages from my last test email. Please try again.

Sorry for the inconvenience
"Why are you so crazy?"

Mario to Toad


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